In 2026, Flexii (an on-demand work-matching platform operating in Hong Kong, Singapore, and Taiwan) is scaling its mission to "unlock people's potential" through flexible work. The Business Development Manager at Flexii is a strategic, "0→1→10" scale-up role focused on market expansion and building the future of work. Role Overview We are looking for an "Avengers-level" Business Development Manager to drive Flexii’s growth in Singapore. You will be responsible for identifying new market opportunities, designing go-to-market (GTM) strategies for core verticals like retail, hospitality, and logistics, and closing high-impact deals. This is a results-driven role for a mission-aligned leader who thrives in fast-changing startup environments. Key Responsibilities -Market Expansion & Strategy: Design and execute localized GTM strategies for key industry verticals (Retail, Logistics, F&B, etc.) to drive Gross Merchandise Value (GMV) and revenue. -Conduct market analysis to stay ahead of staffing trends and competitor movements. -Pipeline & Revenue Management: Own the full sales lifecycle: from lead generation and prospecting to negotiating and closing profitable contracts. -Achieve and exceed quarterly/annual sales and profitability targets. -Customer-Centric Growth: Foster long-term relationships with "Customers" (business) to drive upsell and cross-sell opportunities. -Collaborate with Product and Customer Success teams to ensure the platform effectively addresses client staffing gaps. -Operational Leadership: Run KPI-driven PDCA (Plan-Do-Check-Act) cycles to optimize business-side growth. -Utilize CRM tools to maintain a transparent and efficient deal funnel.

Company Overview Flexii is building a world where anyone can unlock their full potential—anywhere, anytime—through an on-demand work-matching platform operating across Asia. Flexii Mission: Unlock Opportunities We already serve thousands of users, and to fulfill our mission we need to create many more opportunities on the platform. We’re building a business team that can drive sustainable growth through strong client partnerships. Key Missions & Responsibilities Account Growth & Upsell (Core) -Own a portfolio of existing clients and grow GMV and revenue through upsell and expansion. -Identify expansion opportunities such as: higher shift volume, new locations, new job types, seasonal peaks, and new departments. -Drive adoption of new features and workflows that improve client outcomes and increase repeat usage. Discover Hidden Needs & Solution Selling -Go beyond “what the customer asks for” and uncover pain points they haven’t clearly defined. -Translate on-site insights into clear proposals: “problem → impact → solution → expected results”. -Build and present strong business cases using data (fill rate, time-to-fill, cancellation, retention, cost impact). Field Execution (Gemba / On-the-ground) -Spend time at client locations to learn real operations and earn trust with frontline managers. -Conduct regular check-ins, on-site reviews, and post-mortems to improve performance and prevent churn. -Act fast when issues happen, coordinate internal teams and close the loop with clients. Pipeline for Expansion (Existing Accounts) -Create an internal pipeline for account expansion (upsell roadmap by month/quarter). -Manage renewals and prevent churn with proactive actions and clear follow-up. Cross functional Collaboration -Work closely with Customer Success, Product, Operations, and Marketing to improve customer experience and deliver measurable outcomes. -Share market insights and client feedback to shape product improvements and go-to-market plays.

In 2026, Flexii (an on-demand work-matching platform operating in Hong Kong, Singapore, and Taiwan) is scaling its mission to "unlock people's potential" through flexible work. We’re searching for a Customer Customer Manager who can Boost Flexii’s growth to the next level. Key responsibilities 1. Service delivery -Monitor and maintain queue health across email, live chat and messaging channels, with accountability for volume, backlog, first response time and resolution time -Own the escalation process for cases that cannot be resolved at first line, including payment disputes, -worker no-shows, incident reports and client complaints Take direct ownership of complex or sensitive cases through to resolution 2. Zendesk and ticketing systems -Serve as administrator for the Zendesk environment, including views, triggers, automations, macros, SLA policies, business hours and routing rules -Develop and maintain a Traditional Chinese macro library to ensure consistency of response quality as the team expands -Produce regular reporting through Zendesk Explore to support management review and decision-making -Maintain system configuration and documentation to a standard that enables new team members to reach productivity quickly 3. Team leadership -Lead an in-house support team of two to five members, with responsibility for hiring input, onboarding, coaching and shift scheduling -Conduct regular one-to-one meetings and weekly quality reviews covering response accuracy and tone -Document standard operating procedures to ensure operational knowledge is retained within the team 4. Continuous improvement -Categorise and analyse recurring issues, presenting findings to the Product and Operations teams with supporting data -Identify gaps in client and worker terms that carry dispute risk, and raise them proactively -Coordinate with counterparts in Hong Kong and Singapore to maintain consistency of process across the three markets