【工作概要】
我們正在尋找富有創造力、積極主動的人員加入我們的全球團隊。作為溝通和運營團隊的服務專家，您將協助全球經銷商解決問題，以既有的解決方案或記錄新的解決方案，讓 Tern 自行車一直在路上行駛。
我們相信一位好的客服人員不僅會積極幫助個案，而且還會分享知識和提供全球服務。

職務說明如下：

- 與世界各地的經銷商溝通，提供他們下游的的零售商和使用者最優質的服務。
- 開發和溝通解決方案來平衡所有使用者、經銷商、零售商和品牌的需求。
- 與產品開發和品管團隊合作，確保產品和品質隨著時間的改變而改進。
- 維護生產和保固數據，以提供快速準確的服務訊息。

Tern Bicycles is looking for a clever, skilled problem solver and a good listener to join our customer service team. At Tern, we’re working to build a sustainable future based on a core belief that the bicycle is central to that vision. As a Service Specialist, you will help customers around the world.

- Cultivate an understanding of the different service needs of riders and customers from cultures all over the world.
- Develop solutions that focus on the immediate need while balancing the big picture/long term needs of the rider, dealer, and brand.
- You will be responsible for internal communications to achieve the fastest, best service outcomes for our customers.
- You will communicate with distributors around the world to support them in providing the best service to their dealers and Tern riders in their markets.
- Processing Production Data from factories.
- Maintaining warranty registration database.
- Updating parts listing on online e-commerce platform.
- more, depending on skills and experience, very open potential.

如果你有以下的經驗或特質我們列入優先考慮

經驗和知識：
- 熟悉自行車和零件
- 有維護或保養自行車的經驗
- 客戶服務經驗

技術及工具：
- 具有電子商務或內容管理系統的經驗
- 有發布文件或影片製作的經驗
- 會製作流程圖/Decision Tree/SOP
- 數據處理或分析

Other things that would be useful to let us know you know about:
•Experience handling bike parts and components. (preferred)
•Experience in the bicycle industry (preferred)
•Willingness to take and give direction
• Open-minded and able to switch between various tasks and assignments
•Basic data processing skills
•International Bicycle Standards and/or Compliance Protocols
•Writing Documentation
•Product Marketing Knowledge
•Product Technical Knowledge
•Flowcharts/Decision Trees/SOP documentation
•Data collection / Statistical analysis