【工作概要】 我們正在尋找熱愛自行車的售後支援（零件和技術）來支持Tern全球經銷商和經銷商網絡，通過辨別和維護補修零件計畫來提供自行車維修和令配件技術方面的參考，讓 Tern 的騎行者能永續行駛並有效縮短服務時間。 職務內容如下： 1. 自行車補修零件的產品／產品檔案管理 2. 制定和發布解決技術問題的指南 3. 維護準確的產品數據和產品生命週期的狀態 4. 能為客人開發並維護在線服務解決方案 5. 能按時完成工作並與全球客戶和供應商多元化團隊中良好地工作 - Product/Portfolio management for Spare Parts - Develop and publish guides to solving technical issues - Data accuracy - Works to deadline - Works well on a diverse team with global customers and suppliers

【工作概要】 我們正在尋找富有創造力、積極主動的人員加入我們的全球團隊。作為溝通和運營團隊的服務專家，您將協助全球經銷商解決問題，以既有的解決方案或記錄新的解決方案，讓 Tern 自行車一直在路上行駛。 我們相信一位好的客服人員不僅會積極幫助個案，而且還會分享知識和提供全球服務。 職務說明如下： - 與世界各地的經銷商溝通，提供他們下游的的零售商和使用者最優質的服務。 - 開發和溝通解決方案來平衡所有使用者、經銷商、零售商和品牌的需求。 - 與產品開發和品管團隊合作，確保產品和品質隨著時間的改變而改進。 - 維護生產和保固數據，以提供快速準確的服務訊息。 Tern Bicycles is looking for a clever, skilled problem solver and a good listener to join our customer service team. At Tern, we’re working to build a sustainable future based on a core belief that the bicycle is central to that vision. As a Service Specialist, you will help customers around the world. - Cultivate an understanding of the different service needs of riders and customers from cultures all over the world. - Develop solutions that focus on the immediate need while balancing the big picture/long term needs of the rider, dealer, and brand. - You will be responsible for internal communications to achieve the fastest, best service outcomes for our customers. - You will communicate with distributors around the world to support them in providing the best service to their dealers and Tern riders in their markets. - Processing Production Data from factories. - Maintaining warranty registration database. - Updating parts listing on online e-commerce platform. - more, depending on skills and experience, very open potential.